What happens after an order has been placed?

After an order has been placed we are starting the process of production which usually takes about three to four weeks. Your order will be shipped after four weeks at the latest.

Is there an option for a rush order?

Yes, rush orders are possible. Add "rush order" to your cart. The price depends on the timeline and the amount ordered. The stated times show the production time. Shipping time will be incorporated on top of production time.

Can ordered hand made paper be returned?

Hand made paper can in many ways - depending on the producer - show differences which represent the character of the paper.

Due to the fact that hand made paper is specifically made for you, it is not possible to return it due to dislikes.

If you have the feeling that there has been an error with your order or if you have any concerns about your order, please contact us: office@elivrosenkranz.at. We will discuss any concerns you may have and we will do our best to resolve the issue.

Do you have paper samples available?

Yes, in this map you will find all the different colors and structures in DIN A7 that we currently offer.

Is your paper suitable for Quill, Ink, or Water Colors?

The paper was specifically made for calligraphers and artists.

The smooth surface allows for problem free writing with quill. I mostly work with Water Colors and Gouache which are perfect to use on hand made paper. Sumi Ink and Higgings also work very well without bleeding out.

Disclaimer: It is rare, but the paste application of hand made paper may not always be completely resorbed; therefore some inks/colors could possibly bleed out. This is in the nature of hand made paper and cannot be avoided.

Is it possible to print on the paper at home with a home printer?

It is possible to print our paper with a common ink-jet printer. The best way is to feed the paper individually in the front or back port to assist the paper through. Printers with a automatic feed are not recommended when printing handmade paper.

Right of Withdrawal

The handmade paper offered for sale is custom made and/or distinctly tailored to your personal requirements. The customer is therefore not entitled to withdraw from the contract pursuant to Section 18 para. 1 no. 3 FAGG (Distance and Foreign Trade Act).

This only applies to those products that are not made to customer specifications or are not tailored to your personal needs, in particular our greeting cards.

If you do not like one of these delivered items, you can return it within 14 days after receipt. However, we only accept returns in their original condition and packaging. The costs of returning the item/s are at your expense. A credit resulting from the accepted return will be settled immediately.

Return address:

Eliv Rosenkranz
Schulstraße 33
2811 Wiesmath